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Patient Care Navigator

Company Overview

Carbon Health is a modern, tech-enabled healthcare company transforming the primary care and urgent care experience. With a growing network of trusted clinics across California, and an end-to-end platform that supports ongoing care management and virtual appointments, Carbon Health ensures world-class care is affordable and always in reach.

In the Carbon Health model, we have designed and built all of our technology from the ground up. We passionately believe that in order to provide the absolute best care possible, we need to have technology that is human-centered and designed smartly. Under our model, patients and doctors spend more quality time discussing diagnosis and treatment options, and less time dealing with administrative burdens. It's a mix of smart technology and human touch that will reduce costs and improve care as it becomes the new standard in healthcare.

Job Summary

We are currently seeking exceptional applicants for a full-time position in San Francisco as a patient care navigator. Care navigators are one of the most important roles at Carbon Health, helping to give the kind of world-class service and attention to patients that helps set Carbon Health apart. This is an exciting opportunity in a rapidly growing organization with ample opportunities to expand your role.

Responsibilities and Duties

  • Work with Carbon Health’s primary care team to track patients with chronic conditions and ensure that patients are optimally managing their illnesses
  • Work with all patients to help them reach their preventive care goals and targets
  • Follow-up with urgent care patients who are in need of a primary care team to get connected to care at Carbon Health
  • Partner with health system leadership to focus on patients during transitions of care such as post-discharge
  • Help hospitals achieve better access to care for their patient populations
  • Provide direct insight to the product team about new features for patient navigation
  • Help our product and technology team in building a robust set of tools for managing the health of populations of people at scale

Qualifications and Skills

  • Excellent writing and verbal skills for working with patients and doctors, with a friendly phone demeanor
  • A high level of attention to detail
  • Advanced degree (MPH or similar) preferred

Ideal Qualities

  • Passionate about a transformation in healthcare
  • A strong believer that patients should have a greater ability to make informed decisions about their care
  • Excited to build a new and exciting model for healthcare delivery
  • Excellent at building successful and respectful relationships with the entire team

Additional Details

  • Competitive salary with full medical, dental, vision, and other great benefits
  • Wonderful tight-knit culture within and across the clinics
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